Challenges
Institutions are facing a range of challenges when implementing plans for digitally enhanced learning, teaching, and student support and Lincoln is no exception to this.
That is why our strategy, the initiatives we will take forward and the investment in our digital capability is finely balanced and focused on the primary goals identified in the University strategy.
Strong foundations are great, but we also need to be realistic about where we are now.
Infrastructure
Infrastructure and system integration in place, 70% in the cloud, continued move to SaaS. We now need to optimize, so services work faster, are fully integrated and work more consistently for users.
Customer-centric
Good processes in place, but services not (always) designed with the user in mind or improvements driven by user feedback
An unfulfillable backlog
We have a very long wish list of requests from stakeholders and improvements we want to make, but realistically we will never be able to do it all.
Cybersecurity
Great foundations in place but risk in cyber threats means there is more work to do to keep our systems and data secure.
Joined-up experiences
Moving from well-delivered ‘point’ solutions towards integrated services that enable a seamless end-to-end student journey.
Gaps
Strategically important areas such as research and digital capability development for staff are currently underserved.
Digital learning environment
Tools & support in place, but more can be done to create an integrated learning experience across physical and virtual spaces.
User insights
We need to do more to harness the data we have to enable us to maximise student retention and attainment by utilising sentiment and engagement data, AI, predictive analytics and automation to prompt personalised and timely staff interventions.
Digital disruption
Recent advances in AI technology expected to have a profound impact in any organisation, but the extent and nature of this is yet unknown.
